One bad review can cost you a month of new customers. Bad Review Shield gives unhappy customers a private channel to vent — and you a chance to fix it.
When you send a review request through HearBack, customers first rate you privately on a star scale. Happy customers (4–5 stars) are routed to your public Google profile. Unhappy customers (1–3 stars) go to a private feedback form that lands in your inbox — giving you the chance to make it right before they ever consider going public.
SMS, email, or QR code.
1 to 5 stars, on your branded page.
High ratings go to Google. Low ratings come to you.
Star rating happens on your page, not Google's.
Get an email/SMS the moment a low rating comes in.
Pre-written follow-up messages for unhappy customers.
See which recovered customers became repeat buyers.
We never block, hide, or fake reviews. Customers can always post publicly if they choose.
Protect your rating without breaking Google's rules.
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No. Customers can always go to Google directly. We give them a private channel first — they choose whether to use it.
Our AI Reply Employee handles it with a thoughtful, public reply.