Review Requests

Send review requests by SMS, email, or QR code.

Ask for a review where your customers actually reply. A clean, branded message that sends happy customers to Google — and quietly routes unhappy ones to you first.

Right after the job or the visit, HearBack sends your customer a short message with your name on it. They tap once and leave a rating. Happy customers go straight to your Google page to post; anyone less than happy lands on a private form, so you hear about it — and can put it right — before it ever goes public.

How it works

Three steps to live.

1

Connect your Google Business Profile

One-click OAuth. We pull your review link automatically.

2

Add customers

Upload a CSV, paste a list, type one in, or generate a QR code for your counter.

3

We send

SMS or email goes out with your business name. Customer taps. Review lands on Google.

What's inside

Everything you need.

SMS delivery

Toll-free number, branded with your business name, opt-out compliant.

Email delivery

Branded template with your logo and colours.

QR codes

Printable QR for receipts, counter cards, and table tents. Tracks scans.

Smart routing

4–5 stars go to Google. 1–3 stars come to you privately.

Custom branding

Your logo, colours, and business name on every touchpoint.

Send history

See exactly who was contacted, when, and what they did.

Let's go

Get your first review link in 60 seconds.

Start free

No credit card required · Cancel anytime

FAQ

Common questions.

Do customers have to opt in to receive SMS?

Yes. You confirm you have consent before sending, and every message includes a STOP opt-out.

Can I use my own phone number?

We provide a verified toll-free number to ensure deliverability and compliance.

What countries are supported?

UK and US currently. More on the roadmap.