Most local businesses reply to less than 20% of their reviews. HearBack's AI Reply Employee responds to every single one, in your tone, within minutes.
Replying to reviews is one of the biggest local SEO signals — and the easiest one to drop. Our AI Reply Employee watches your Google profile, drafts a reply in your business's tone, and either posts it automatically or queues it for one-click approval. It handles 5-star raves, mixed feedback, and 1-star complaints differently, the way a thoughtful manager would.
Pick a voice (warm, professional, witty) or paste examples of replies you like.
One-click OAuth. We read new reviews as they come in.
Choose full auto or one-tap approval per reply.
Warm, professional, witty, formal. Or train on your own examples.
Different reply strategy for 5-star vs 1-star reviews.
Review and post from your phone in seconds.
Hands-off mode for high-volume locations.
Different voice per location, one dashboard.
Never invents facts, never apologises for things that didn't happen.
Stop ignoring reviews. Start replying to all of them.
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No. Google encourages business replies. We write in natural language, never templated.
Yes — toggle between full-auto and approval mode anytime.
Reviews mentioning legal, medical, or safety issues are flagged for human review.